You should also keep in mind that most failures in software usability can be attributed to poor decisions at the executive level, which are promulgated due to a culture of silence.
See the rest here:
Crafting Great Software Features Part-1 « The Illustrated Primer
And Designers, Decisions At The, Executive, Most Failures, Poor Decisions, Should Also, Software Usability, The Executive, Think, Usability, Which Are
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